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News & Updates

Local Dealership Wins DealerRater US National Overall Dealer of the Year Award
February 17, 2015

Local Dealership Wins DealerRater US National Overall Dealer of the Year Award

Klaben Ford Lincoln, Inc. Wins 2015 DealerRater
US National Overall Dealer of the Year Award

Award recognizes top auto dealers from U.S. and Canada that demonstrate excellent customer service as expressed by consumer reviews written on DealerRater



Kent, Ohio  February 16, 2015 Klaben Ford Lincoln, Inc. has been awarded a 2015 DealerRater US National Overall Dealer of the Year award, which recognizes auto dealerships across the U.S. and Canada that deliver outstanding customer service, based on consumer reviews written on DealerRater.com. Klaben Ford Lincoln Inc. was rated #1 Overall in the nation.

“Consumers have identified the best dealers to do business with, and Klaben Ford Lincoln, Inc. has emerged as the leader among all dealers across the U.S.,” said DealerRater CEO Gary Tucker. “The quality and number of reviews for Klaben Ford Lincoln, Inc. speak volumes of the top-notch experiences provided to customers.”

The Dealer of the Year awards are based on reviews by new and used-car shoppers and those who took their vehicles into dealerships for service. Reviewers evaluated Klaben Ford Lincoln, Inc. on its customer service, quality of work, friendliness, pricing and overall experience.

Klaben Ford Lincoln, Inc. has demonstrated consistently high PowerScore™ ratings for customer satisfaction, placing it in the top of its class.  The PowerScore is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2014 calendar year.

“Earning this award is a reflection of our entire team’s commitment to delivering the most satisfying customer experiences,” said Richard Klaben, President, Klaben Ford Lincoln, Inc. “What makes this award so significant is that the people we value most – our customers – are the judges.  I couldn’t be more proud of this impressive accomplishment since every Klaben team member in every department plays an integral part in customer satisfaction.  This recognition affirms that our joint efforts, on a daily basis, do indeed make a difference. I am truly grateful to our customers and my fellow team members for this distinguished honor and recognition.”

“Having a strong online reputation matters, making the significance of our Dealer of the Year awards crucial to dealers looking to thrive in today’s business environment,” added Tucker.

DealerRater attracts more than 12 million consumers every year who read more than 1.7 million dealer reviews.

About DealerRater
DealerRater was founded in 2002 as the first car dealer review website worldwide. DealerRater is the world’s No. 1 online resource for anyone seeking trusted, third-party information on automobile dealerships. DealerRater features nearly 41,000 U.S. and Canadian car dealers, more than 1.7 million consumer reviews and a million-plus cars listed for sale. DealerRater attracts more than 12 million consumers every year to the site to search for car dealerships, read reviews, write their own descriptive reviews and find car deals – all for free.

DealerRater offers qualified car dealers a Certified Dealer Program as a reputation-building management tool to help them grow their online presence and achieve higher SEO rankings across the Web. Its national network of more than 5,400 dealers are members of the award-winning DealerRater Certified Dealer Program. DealerRater is proud to have earned the No. 137 position on the 2012 Inc. 500 list, an exclusive ranking of the fastest-growing private companies in the United States. DealerRater is well poised to continue its global expansion, accelerate product innovation and evaluate strategic acquisition opportunities with a recent equity investment from Great Hill Partners, a Boston-based private equity firm focused on growth companies. DealerRater was also recently awarded a Technology Leadership Award from Dealer Marketing Magazine and another “Top Rated” Reputation Management award in the fifth annual DrivingSales Dealer Satisfaction Awards. For more information, visit www.DealerRater.com or call 800-266-9455.

About The Klaben Automotive Group
Albert O. Klaben Sr. purchased his first dealership in Northeast Ohio in March, 1973. Since then the Klaben Automotive Group has grown to encompass many automotive franchises at multiple locations. Beyond the commitment of the Klaben Family, the long-term success of The Klaben Automotive Group is a result of a strong and loyal customer base combined with a solid, loyal and productive group of employees. Currently the Group consists of Klaben Chrysler Jeep Dodge, Inc. and Klaben Ford Lincoln Inc. in Kent, Ohio and Klaben Ford Lincoln of Warren, Inc. in Warren, Ohio.

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Press Contact:
Tracy Tucci
Klaben Ford Lincoln, Inc.

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